Shipping & Returns
Every Éclat By Sev piece is prepared with care. We currently ship within the Netherlands and aim to make the delivery and returns process as smooth and transparent as possible.
Processing Time
Most orders are processed and prepared within 3–5 business days. During launches, holidays, or high-demand periods, processing may take slightly longer. If that happens, we will always do our best to keep you informed.
Shipping
We currently ship within the Netherlands only.
- Free standard shipping on orders over €75
- Orders below this threshold may be subject to a shipping fee at checkout
- Once your order has shipped, you will receive a confirmation email with tracking details, where available
Please note that delivery times are estimates and may vary depending on the carrier and location.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
- Unworn
- Unused
- In its original packaging
- Returned in resellable condition
To request a return, please contact us at info@eclatbysev.com with your order number and reason for return.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at info@eclatbysev.com.
To help us resolve the issue quickly, please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging
We will review the issue and work with you on an appropriate solution as quickly as possible.
Need Help?
For any questions about shipping, returns, or your order, please contact us at info@eclatbysev.com.