Frequently Asked Questions
A few answers to the questions we receive most often.
How long does my order take to process?
Most orders are processed within 3–5 business days. During busy periods, processing may take slightly longer.
Where do you ship?
At the moment, Éclat By Sev ships within the Netherlands only.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders over €75 within the Netherlands.
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the item is unworn, unused, and returned in its original packaging.
How do I start a return?
Please email us at info@eclatbysev.com with your order number and the reason for your return. We will guide you through the next steps.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We will review the issue and help resolve it promptly.
How should I care for my jewellery?
To keep your jewellery looking its best, avoid direct contact with perfume, chlorine, water, and harsh chemicals. Store your pieces in their pouch or box and wipe them gently with a soft cloth after wear.
Are your pieces suitable for gifting?
Many of our pieces are designed to feel special enough for gifting. If gift-ready packaging is available for a product, it will be noted on the product page.
How do I choose the right ring size?
Use a ring you already own and measure its inner diameter, or wrap a strip of paper around your finger and compare it with a standard size chart. If you are between sizes, we recommend sizing up for a more comfortable fit.
How can I contact you?
You can reach us anytime at info@eclatbysev.com.